1. If your account was established within the last 2 years, were the Trust staff helpful throughout the enrollment process? *

2. When I call to discuss my Trust, the person I need to speak with is easily accessible. *

3. When the person I want to speak with is not available, he or she returns my call within two business days. *

4. I feel comfortable referring relatives, friends, and colleagues to the Trust for assistance. *

5. Of the Trust materials that I have received and read, such as brochures and the Quarterly Newsletter provided by The Arc, I found them to be helpful and easy to understand. *

6. When my disbursement request is received by The Arc, it is processed within two weeks, or I am contacted within 7 days. *

7. When my disbursement request cannot be approved, the reasons are explained to me so that I may have a clear understanding of why the disbursement could not be approved. *

8. Requesting disbursements is a positive experience for me. The staff is receptive to how I want my Trust used and is encouraging and supportive of my efforts. *

9. The monthly account statements are understandable, and the information provided is sufficient. *